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1. The Financial Conduct Authority (FCA)
The FCA is an independent watchdog that regulates financial services. This document is designed by the FCA to be given to consumers considering buying certain financial products. You need to read this important document. It explains the service you are being offered and how you will pay for it.

2. Whose products do we offer?

We can only offer products from a limited number of insurers for Life and/or Critical Illness Cover, Long and Short-Term Income Protection Cover, Mortgage Payment Protection Insurance, and Buildings and Contents Insurance. Ask us for a list of the insurers we offer insurance from.


We offer an impartial mortgage service. This means we will not place any restrictions on the mortgages we have access to but we will not consider deals that can only be obtained by going direct to a lender.

3. Which service will we provide you with?


We will advise and make a recommendation for you after we have assessed your needs for


We will provide you with advice and a recommendation on 1st and 2nd charge mortgages on property, after an assessment of your personal circumstances and requirements. This will include a detailed assessment of the affordability of your Mortgage.

4. What you will have to pay us for this service?


We did not charge a fee for arranging a Life and/or Critical Illness Cover, Long and Short-Term Income Protection Cover, Mortgage Payment Protection Insurance, and Buildings and Contents Insurance,


A fee of up to 1% of the mortgage advance or a minimum fee of £595.00 is paid by you on legal completion of your loan/mortgage. We will also be paid a commission from the lender.

You will receive a key facts illustration when considering a particular mortgage/loan, which will tell you about any fees relating to it.

Refund of fees.
If we charge you a fee, and your mortgage does not go ahead, you will not be eligible for a refund

5. Who regulates us?

Charles Frank Finance Ltd, 89 Cardiff Road, Taffswell, Cardiff, CF15 7PL is authorised and regulated by the Financial Conduct Authority. Our Financial Services Register number is 624668.

Our permitted business is advising and arranging deals in Non-Investment Insurance Contracts and General Insurance, and Mortgage/Loan contracts.

You can check this on the Financial Services Register by visiting the FCA’s website or by contacting the FCA on 0800 111 6768.

6. What to do if you have a complaint.

If you wish to register a complaint, please contact us:
In writing or email : to The Compliance Officer, Charles Frank Finance Ltd

89 Cardiff Road, Taffswell, Cardiff, CF15 7PL email

By Phone: Telephone 02921 670060

If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service.

7. Are we covered by the Financial Services Compensation Scheme (FSCS)?

We are covered by the FSCS. You may be entitled to compensation from the scheme if we cannot meet our obligations. This depends on the type of business and the circumstances of the claim.

As the compensation limits can change periodically, further information about the current limits applicable to the different product types is available from the FSCS at:

IDD: About
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