1. The Financial Conduct Authority (FCA)
The FCA is an independent watchdog that regulates financial services. This document is designed by the FCA to be given to consumers considering buying certain financial products. You need to read this important document. It explains the service you are being offered and how you will pay for it.
2. Whose products do we offer?
We can only offer products from a limited number of insurers for Life and/or Critical Illness Cover, Long and Short-Term Income Protection Cover, Mortgage Payment Protection Insurances and Buildings and Contents Insurances. Ask us for a list of the insurers we offer insurance from.
We offer an impartial mortgage services for both 1st charge and 2nd charge loans on property. This means we will not place any restrictions on the mortgages we have access to but we will not consider deals that can only be obtained by going direct to a lender.
3. Which service will we provide you with?
We will advise and make a recommendation for you after we have assessed your needs for
We will provide you with advice and a recommendation only on both 1st charge and 2nd charge loans on property, after an assessment of your personal circumstances and requirements. This will include a detailed assessment of the affordability of your Mortgage and Loans.
4. What you will have to pay us for this service?
No Fee for arranging a Life and/or Critical Illness Cover, Long and Short-Term Income Protection Cover, Mortgage Payment Protection Insurances and Buildings and Contents Insurances,
Fee of up to 1% of the mortgage advance or a minimum fee of £595.00 is paid by you on legal completion of your loan/mortgage. We will also be paid commission from the lender .
A Fee of up to 10% of the mortgage advance is paid by you on legal completion of your loan/mortgage. The client, by asking us to act for them, is aware that from this fee, administrative expenses incurred in arranging the loan will be paid for in advance by the
firm. For illustration purposes a fee for a 2nd charge loan of £30,000 would be £3,000. The firm would then recoup from this sum any expenses already paid out for the client in arranging the loan.
We will also be paid commission from the lender.
You will receive a key facts illustration when considering a particular mortgage/loan, which will tell you about any fees relating to it.
Refund of fees.
If we charge you a fee, and your mortgage does not go ahead, you will not be eligible for a refund
5. Who regulates us?
Charles Frank Finance Ltd, 89 Cardiff Road, Taffswell, Cardiff, CF15 7PL is authorised and regulated by the Financial Conduct Authority. Our Financial Services Register number is 624668.
Our permitted business is advising and arranging deals in Non-Investment Insurance Contracts and General Insurances, and Mortgage/Loan contracts.
You can check this on the Financial Services Register by visiting the FCA’s website www.fca.org.uk/firms/systems-reporting/register or by contacting the FCA on 0800 111 6768.
6. What to do if you have a complaint.
If you wish to register a complaint, please contact us:
In writing: Write to The Compliance Officer, Charles Frank Finance Ltd
89 Cardiff Road, Taffswell, Cardiff, CF15 7PL or email email@example.com
By Phone: Telephone 02921 670060
If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service.
7. Are we covered by the Financial Services Compensation Scheme (FSCS).
We are covered by the FSCS. You may be entitled to compensation from the scheme if we cannot meet our obligations. This depends on the type of business and the circumstances of the claim.
As the compensation limits can change periodically, further information about the current limits applicable to the different product types is available from the FSCS at: http://www.fscs.org.uk/what-we-cover/products